Weight
Limits
Below are the sizes of GTI products and recommended maximum weight
for each:
Twin size mattress - 450 lbs for 1 person.
Full size mattress - 650 lbs between 2 individuals.
Queen size mattress (both single and raised models) - 750 lbs
between 2 individuals.
Product
Compatibility
To help determine what products are best suited for your model
type, please email our Customer Service Department at customerservice@grandtimeintl.com.
Our service hours are Monday C Saturday, 8:00 am - 4:30 pm Central
Standard Time.
Mattress
Cover Inquiry
Specifically designed mattress covers that fit GTI products can
be purchased separately. if you have a question about covers or
would like to purchase one, please contact our Customer Service
Department at customerservice@grandtimeintl.com.
Patch
Kits
Patch kits are included with every product sold. Extra patch kits
can be purchased directly from our website or by calling our Customer
Service Department at customerservice@grandtimeintl.com,
Monday C Saturday 9:00 am C 6:00 pm Central Standard Time.
Replacement
Parts
Replacement parts for some products are available through our
website or by email our Customer Service Department at customerservice@grandtimeintl.com,
Monday C Saturday 9:00 am C 6:00 pm Central Standard Time.
Adapters
for Foreign Countries
GTI Products does not recommend the use of power converting adapters
with any of our products. Our products are designed for specific
voltages only which is stated in each respective products instruction
manual. Any use of converters with our products would be at your
own risk. If your pump would become damaged by using a converter,
a replacement would not be covered under warranty. If your travels
take you to Europe, Australia or Canada, please contact our international
distributors to purchase pumps and motors with the appropriate
voltage.
Broken
Parts
Your GTI and pump are guaranteed to be in perfect condition when
you receive it. The bed, pump and release valve are also guaranteed
to perform under normal usage conditions for one to three year
period, depending on the type of product purchased. If, upon purchase,
you discover your bed, pump or valve is in some way defective,
or if a part breaks within the warranty period, contact our Customer
Service Department at customerservice@grandtimeintl.com.
Product
is Leaking Air
Possible reasons and solutions...
1. Air is leaking from the air release valve.
If air is leaking from the air release valve, carefully remove
the round black plastic gasket (or white silicone gasket, depending
on model) inside the air release valve cover.
Rinse this gasket in warm water for 10 minutes,
then cool and towel dry.
Re-insert gasket in the valve cover, making certain
that the side of the gasket with the U-shaped groove faces into
the cover. Leave valve in the open position for approximately
30 minutes. Then close and proceed with inflation instructions.
2.Air is leaking from a puncture or tear in the
product.
If you have a puncture or tear in your product, it may be possible
to repair the damage by using the Vinyl Repair Kit included with
your product. Follow all instructions and heed all warnings included
in the repair kit.
To obtain a new vinyl repair kit, contact our
Customer Service Department at customerservice@grandtimeintl.com.
Bed
Won't Properly Inflate
Possible reasons and solutions...
1. The air release valve is open. If the valve
is open, close it by using two thumbs to push cover and snap it
into valve.
2. The pump is not plugged in. Plug pump into
any 110 Volt AC electrical outlet (220V product sold outside North
America).
Rechargeable
Pumps
The Rechargeable NiCd Dual Power Pump runs instantly when plugged
into a car lighter, or runs cordlessly after recharging at home.
The pump comes complete with a transformer for recharging. The
transformer is a 120 volt AC, 60Hz, 6W device and produces 7.5
volts DC. The pump recharges fully in 12 hours - for best results,
make sure that the pump is completely drained of power before
recharging C do not overcharge.
Find the leak
First, make sure that the airbed is leakin g. Stretching is a natural characteristic of new vinyl and the first few times you use the mattress, some stretching will occur suggesting that the mattress is losing air. It is simply stretching under your body weight and this is normal for the first few uses. To check the mattress for leaks, first make sure the plug (part# 10043) and cap (part# 10044) are secure, replace it if necessary. You can also put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect)
Why doesn't the product measure out to the size stated on the box?
Our airbeds state the approximate inflated size; Make sure the airbed is inflated before it is measured. Make sure to incorporate the bulge on whichever side you are measuring. All sizes are approximate which will be affected by the pressure, temperature and etc. You may get a measurement different than what is stated on the packaging due to the above.
How to measure the size of airbed
1) Follow the user manual to inflate the airbed.
2) Make sure the airbed is inflated with enough presure. (200mmH2O , inflatation time: no less than 3.5 minutes.)
3) Measure the size under suitable ambient temperature(20-25 / 68-77 oF).
4) Suitable tools such as tapeline and gradienter should be used.
5) The proper position of the airbed should be measured. (Please refer to below pictures)
Note:The PVC sheet will be more flexible if the the ambient temperature increased, which will effect the measured size.
Note:
The pump must be charged for 24 hours for the very first charge.
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